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FAQ'S

How do I cancel or change order?

Unfortunately we can not cancel or change orders once they are placed. Once you have received the item you have to return it within 3 business days of the delivery date.


I have placed my order but did not get a confirmation e-mail.

Orders have 24 hrs to be processed. You will receive a confirmation e-mail once your order has been placed.

How will I know my order has been shipped?

You will receive an e-mail from us soon as your item has been shipped and your tracking number will be included via e-mail.

I would like to return my item what do I do?

Please be aware if you return an item that is damaged, worn, or stained. You will be charged a 50% restocking fee.

Can I exchange my item?
 
We do not accept exchanges. You may return your item and place a new order for the any other items you would like to purchase.

What do I if I have received a damaged item or I am missing an item?

Please immediately check your order once you have received it.  If an item is damaged contact us by e-mail at info@shopladyvibebrand.com so we can can fix any issues with your order. Also if you have received the wrong item please contact us by e-mail right away to correct any mistakes on your order.

Please contact us by e-mail at info@shopladyvibebrand.com if there are any other questions.